Shipping and Return policies
Shipping and Return policies
Shipping cost
Below are our standard shipping prices.
Some specific products might have higher shipping prices (listed on the product page) but these should be edge cases.
| German below 100 € | flatrate 4.99 € |
| Germany from 100 € | free |
| EU below 100 € | flatrate 13.99 € |
| EU from 100 € | flatrate 8.99 € |
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at info@alchemy3d.de. Please note that returns will need to be sent to the following address:
Haaler Str. 47 , Würselen, Nordrhein-Westfalen, 52146, Germany
The cost of shipping has to be paid by the customer.
You can always contact us for any return questions at info@alchemy3d.de.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@alchemy3d.de.